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Most of us enjoy music after utilizing the functionality of Alexa by getting it paired with Amazon Music quite easily, but at times a problem emanates wherein Alexa can’t reach Amazon Music issue causing all Alexa users to go a bit confusing. This happens for a variety of reasons ranging from an active explicit filter to an expired subscription pertaining to your Amazon Account which can actually be fixed by trying a few simple methods. So, here is a detailed discussion on how to fix Alexa can’t reach Amazon Music issue.
Your Tablets or Smartphones may be based on some other communication technologies which may be a proxy reason for the “Alexa can’t reach Amazon Music” problem. To fix this up, you must restart your device and try playing the music again using Alexa.
To configure your Alexa with Amazon Music, the prime condition is that there is an active subscription to Amazon Music on your specific account. In this scenario, you must check whether your Amazon subscription has expired. If you find that Amazon Music subscription has terminated then you should get the Amazon subscription renewed.
Many a time due to multiple Amazon accounts, your Alexa doesn’t get configured with the right Amazon Music account, hence creating an issue of “Alexa can’t reach Amazon Music”. To fix this up, you must navigate to find the right activated account and then link it with Alexa.
A different way to deal with the “Alexa can’t reach Amazon Music” problem is to disable the explicit filter on the Amazon Music Settings panel by following the steps mentioned hereunder:
Step 1: Simply launch the Amazon Music App.
Step 2: Navigate at the top right side to find the icon that resembles a gear.
Step 3: Select the Settings option from the menu.
Step 4: Navigate further to find the “Block Explicit Songs” and tap on it to disable it from the device.
Step 5: Close the App and open it again to play the song.
The Amazon Music App doesn’t permit operating multiple devices simultaneously because the company has a policy of one device per Amazon Account. Hence while operating Alexa from the Amazon App, there may be a possibility that somebody else might be playing music from your Amazon App on his other Android or iOS. So you must check whether in your home or family is there anybody else who is also accessing your Amazon App to run his device. If yes, then you must ensure that your Amazon Music App is configured with Alexa only.
Many a time due to a mismatch in the location of your Amazon Account and the place where Amazon Music services are desired to be availed of, the “Alexa can’t reach Amazon Music” problem emanates which can actually be fixed by updating the country of your current location.
Amazon Music and Echo may have a problem in pairing due to any technical friction in the communication framework of both. To get this issue resolved, simply remove the devices and pair them again. Follow the below-mentioned steps to register your Echo again.
Step 1: Memorize the custom settings to ensure that you don’t skip anything while re-registering your Echo.
Step 2: Launch the Alexa App.
Step 3: On the Menu displayed at the bottom simply choose “Devices”.
Step 4: Now select the Echo & Alexa option.
Step 5: Find your specific Echo device and tap to choose it down.
Step 6: Now tap on the “Unsubscribe” option.
Step 7: Now your Echo or Echo Dot is removed from the device.
Step 8: Now wait for a few minutes.
Step 9: Now reconfigure your Amazon Echo on your iOS or Android.